Strengthen Your Attention Channels

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Privacy Policy (PDPA Compliance)

Last Updated: January 2025

FocusChannel Centre ("we", "us", "our") is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Data Controller

FocusChannel Centre is the data controller responsible for your personal data. For privacy inquiries, contact: privacy@focuschannel.my

2. Personal Data We Collect

We collect the following personal data:

• Full name and email address
• Focus challenges and stability assessments
• Communication preferences
• Technical data (IP address, browser type, device information)
• Cookie data and usage analytics

3. Purpose of Data Processing

Your personal data is processed for:

• Providing focus training services and consultations
• Responding to inquiries and customer support
• Improving our services and user experience
• Marketing communications (with consent)
• Legal compliance and dispute resolution

4. Legal Basis for Processing

We process your data based on:

• Your explicit consent
• Performance of a contract
• Legal obligations
• Legitimate business interests

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined, typically 7 years for business records in compliance with Malaysian law.

6. Your Rights Under PDPA

You have the right to:

• Access your personal data
• Correct inaccurate data
• Withdraw consent
• Request data deletion
• Limit data processing
• Lodge complaints with the Personal Data Protection Commissioner

7. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal data.

8. Data Sharing

We do not sell your data. We may share data with:

• Service providers (under strict confidentiality agreements)
• Legal authorities (when required by law)
• Business partners (with your consent)

9. International Data Transfers

If data is transferred outside Malaysia, we ensure adequate protection through standard contractual clauses and compliance mechanisms.

10. Cookies and Tracking

We use cookies for functionality, analytics, and user experience. See our Cookie Policy for details.

11. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

12. Changes to Privacy Policy

We may update this policy periodically. Continued use after changes constitutes acceptance.

13. Contact Us

For privacy concerns: privacy@focuschannel.my

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Terms of Service

Last Updated: January 2025

Welcome to FocusChannel Centre. By accessing our services, you agree to these Terms of Service.

1. Acceptance of Terms

By using our website and services, you accept these terms in full. If you disagree, please discontinue use immediately.

2. Services Provided

FocusChannel Centre provides attention training, focus improvement programs, and cognitive filtering consultations in Malaysia.

3. User Obligations

Users must:

• Provide accurate and complete information
• Maintain confidentiality of account credentials
• Use services lawfully and ethically
• Not engage in harmful or disruptive behavior
• Respect intellectual property rights

4. Payment and Fees

Service fees are clearly displayed. Payment is required before service delivery. All prices are in Malaysian Ringgit (MYR).

5. Intellectual Property

All content, materials, and trademarks are owned by FocusChannel Centre. Unauthorized use is prohibited.

6. Limitation of Liability

FocusChannel Centre is not liable for indirect, incidental, or consequential damages arising from service use.

7. Disclaimer of Warranties

Services are provided "as is" without warranties. We do not guarantee specific outcomes from focus training.

8. Governing Law

These terms are governed by the laws of Malaysia. Disputes will be resolved in Malaysian courts.

9. Termination

We reserve the right to terminate or suspend access for violations of these terms.

10. Privacy and Data Protection

Your use is subject to our Privacy Policy, compliant with Malaysia's PDPA.

11. Modifications

We may modify these terms at any time. Continued use constitutes acceptance of updated terms.

12. Contact Information

For questions regarding these terms: legal@focuschannel.my

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14-Day Refund Policy

Last Updated: January 2025

FocusChannel Centre is committed to customer satisfaction. We offer a 14-day refund policy on eligible services.

1. Eligibility for Refunds

Refunds are available for:

• Services cancelled within 14 days of purchase
• Services not delivered as described
• Technical issues preventing service access
• Dissatisfaction with initial consultation (first-time clients only)

2. Non-Refundable Services

The following are not eligible for refunds:

• Services already completed or delivered
• Custom programs after commencement
• Services used beyond the initial consultation period
• Requests made after 14 days

3. Refund Process

To request a refund:

• Contact refunds@focuschannel.my within 14 days
• Provide your name, email, and order details
• Explain your reason for the refund request
• Allow 7-10 business days for processing

4. Refund Methods

Refunds are issued to the original payment method. Bank transfers may take 5-14 business days.

5. Partial Refunds

Partial refunds may be issued for partially completed services at our discretion.

6. Cancellation Before Service

Full refunds are provided for cancellations before service commencement.

7. Quality Guarantee

We stand behind our services. If you're not satisfied after the initial consultation, we'll work with you or provide a refund.

8. Dispute Resolution

Refund disputes are handled case-by-case. We strive for fair and prompt resolution.

9. Processing Time

Approved refunds are processed within 7-10 business days. Notify your financial institution of the pending refund.

10. Currency

Refunds are issued in Malaysian Ringgit (MYR). Exchange rate differences are not compensated.

11. Exceptions

Promotional or discounted services may have modified refund terms, which will be clearly stated at purchase.

12. Contact for Refunds

All refund inquiries: refunds@focuschannel.my

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Cookie Policy

Last Updated: January 2025

This Cookie Policy explains how FocusChannel Centre uses cookies and similar technologies.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

2. Types of Cookies We Use

Essential Cookies: Required for website functionality, security, and navigation.

Analytics Cookies: Help us understand how visitors use our site to improve performance.

Functional Cookies: Remember your preferences and settings.

Marketing Cookies: Used to deliver relevant content (with your consent).

3. Why We Use Cookies

Cookies enable us to:

• Remember your preferences
• Improve website performance
• Analyze user behavior
• Provide personalized experiences
• Ensure security and prevent fraud

4. Third-Party Cookies

We may use third-party services (analytics, marketing tools) that set their own cookies. We do not control these cookies.

5. Cookie Duration

Session Cookies: Temporary cookies deleted when you close your browser.

Persistent Cookies: Remain on your device for a set period or until manually deleted.

6. Managing Cookies

You can control cookies through:

• Browser settings (block, delete, or alert you to cookies)
• Our cookie banner preferences
• Third-party opt-out tools

7. Disabling Cookies

Disabling cookies may affect website functionality. Essential cookies cannot be disabled without impairing the site.

8. Cookies We Use

Specific cookies include:

• cookie_consent: Stores your cookie preferences (1 year)
• session_id: Maintains your session (session only)
• analytics_id: Tracks usage patterns (2 years)

9. Your Consent

By using our website, you consent to our use of cookies as described. You can withdraw consent at any time.

10. Updates to Cookie Policy

We may update this policy to reflect changes in technology or legal requirements.

11. Contact Us

For cookie-related questions: cookies@focuschannel.my